Terms

When participating in a RaiseHero Competition and interacting with the
RaiseHero Website, Entrants agree to have accepted these Terms and be bound
by them.

The Promoter

1. All Competitions are operated by the Promoter, and the Promoter is the
official sponsor and operator of each Competition. The RaiseHero Partner is,
unless specified otherwise, not the operator of any Competition. Where the
product is sourced from a RaiseHero Partner, the Promoter is authorised by
that RaiseHero Partner to offer their respective Product(s) as Prizes in the
Competitions.​​

How To Enter​

2. By submitting an Entry or a Postal Entry, Entrants agree to be bound by
these Terms. If you do not so agree to be bound, do not purchase Tickets,
and do not submit an Entry or a Postal Entry.

3. To purchase Tickets and enter a Competition, a Participant must either:
a. pay an amount to purchase the desired number of Tickets and thereby
make an Entry before the Closing Date of that particular Competition; or
b. submit a Competition entry via the Free Postal option (see terms 6 and 7
for more details on postal entry).

4. Purchases of Tickets shall be processed by the Promoter’s payment
solutions provider. This shall be subject to the payment providers' terms and
conditions, which are available to view on their website.

5. Purchasers of Tickets will be asked to provide their name and e-mail
address. This information will be processed in accordance with the
provisions below and the Promoter’s Data Protection and Privacy Policy. The
Promoter’s relevant payment provider will require the purchaser’s card
payment details and may require their postcode. Once the purchase order
for the Tickets is submitted, the Participant’s card payment will be
electronically approved and the Promoter will not retain any records of the
Participant’s card details.

6. Entrants entering into a Competition for free via Postal Entry must mail their
full name and a contact telephone number (including area code if providing a
landline number) and their e-mail address, as well as "Win a Range Rover Sport",

to RaiseHero, 4 Ravey Street, London, EC2A 4QP.

The aforementioned information required must be printed in legible
English. This information will be processed in accordance with the
provisions in these Terms and the Promoter’s Data Protection and Privacy
Policy.

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7. Postal Entries must be sent by first or second class stamp, and must be
received by the Promoter at RaiseHero, 4 Ravey Street, London, EC2A 4QP
before the Draw Date of the relevant Competition or the point that the
Competition sells out - whichever comes first - in order to be entered into the
Competition. Postal Entries must be sent on an unenclosed postcard or
letter. Attempted Postal Entries received on anything other than a postcard
or in a letter will not be accepted. The Entrant must specify which
Competition they wish to enter. In the case of multiple entries received on a
single postcard or within a single envelope, only one entry will be entered
into the relevant Competition. If the Entrant cannot be identified from the
details provided on the Postal Entry, then the Competition-specific single
ticket entry will not be processed. Postal Entries without correct and
sufficient postage paid will be invalid and will not be considered. Personal
and hand deliveries will not be accepted.

8. The Promoter will store and process the Entrant’s personal information. The
personal information must include details of at least one form of contact and
will be used for the following purposes:
a. to notify any Winner or Runner(s) Up that they have won a Prize in a
Competition;
b. to administer the Website and conduct the Competitions; and
c. after a Draw, to post the Winner and, where applicable, any Runner(s)
Up’s first name, town/county of residence and profile image or other
photo on the Website, and in media communications about the
Competitions.

9. All Entrants are solely and completely responsible for providing the
Promoter with accurate and current contact details.

10.The Promoter will be in no way liable for any failure or inability to make
contact with any Entrant due to any errors, omissions or inaccuracies in the
contact details provided by the Entrants or otherwise.

11.The Promoter will not accept:
a. responsibility for Entries that are lost, mislaid, damaged or delayed in
transit, regardless of cause including, for example, equipment failure,
technical malfunction, systems, satellite, network, server, computer
hardware or software failure of any kind;
b. responsibility for Postal Entries that are lost, mislaid, damaged, or
delayed in receipt at the specified address until after the earlier of the
Closing Date of the relevant Competition or the point that the
Competition sells out, and this holds regardless of the cause including,
for example, failure of postal service, natural disasters, and water
corruption; or

c. any other purported proof of entry to the Competition other than as
recorded by the systems of the Website, or by the Promoter upon
receipt of a Postal Entry.

12.An Entry, and/or a Postal Entry shall be declared void, without any refund
being given, if the Entrant engages in, or the Promoter at their sole
discretion believes the Entrant is engaging in:
a. any form of fraud, whether actual or apparent;
b. fraudulent misrepresentation;
c. fraudulent concealment;
d. hacking or interference with the proper functioning of the Website; or
e. amending, or unauthorised use of, any code that constitutes the
Website (for example, utilising any information from the Website's
code to gain an advantage over other Entrants).

13.Each individual Entrant may submit up to the maximum number of entries
specified in total for any one particular Competition. The maximum number
of entries applies at the level of the person, not at the level of a person’s
email address.

14.Only Entries and Postal Entries made in accordance with these Terms will be
entitled to participate in a Competition and be eligible to win a Prize in a
Competition.

15.All funds paid to the Promoter in return for Tickets, and all Entries and
Postal Entries to any one Competition are final. Refunds shall not be given at
any time apart from under the circumstances described in terms 26 and 39.

16.Competitions hosted on the Promoter’s Website or App may also be entered
from time to time via raffolux.com, a separate offering operated by the
Promoter. Where customers enter via raffolux.com, they agree to abide by
the terms and privacy policy of raffolux.com.

17.For further help with Entries and Postal Entries, please contact us by using
the chat icon on the Website.
Eligibility

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Eligibility ​

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18. Competitions are open to any member of the public that is aged 18
(eighteen) or over and residing in the United Kingdom, excluding the
Promoter and their employees. Competitions are also open to corporations,
partnerships, groups, and societies, where the applicant and any
participant(s) are a resident of the United Kingdom and aged 18 or over.

Those participants who satisfy the requirements of this term 18 are referred
to as Participants in these terms.

19.In entering a Competition, all Entrants confirm that they are eligible to do so
and eligible to claim any Prize awarded in the relevant Competition. The
Promoter may require any Entrant, including any Winner and/or Runner(s)
Up to provide evidence that they are and were eligible to enter a particular
Competition.

20.The Promoter will not accept and will not refund Entries that are:
a. automatically generated by computer;
b. completed by third parties;
c. paid for using a debit/credit card belonging to someone other than the
Entrant;
d. altered, reconstructed, forged or tampered with; or
e. incomplete.

21.The Promoter will not accept and will not refund Postal Entries that are:
a. completed by third parties;
b. illegible, have been altered, reconstructed, forged or tampered with;
c. incomplete;
d. incorrectly sent by post;
e. delayed in receipt at the Promoter's specified address (see term 7)
until after the earlier of the Closing Date of the relevant Competition
or the point that the Competition sells out, or are not received at the
Promoter's specified address through whatever reason other than the
Promoter's actions.

22.The Promoter reserves all rights to disqualify Entrants if their conduct is
contrary to the spirit or intention of the Competition entered.

23.Entries and Postal Entries and on behalf of another private individual will
not be accepted, and joint submissions are not allowed. Participants may not
use more than one email address to play under and/or benefit from, whether
the additional emails and associated profiles are created under fake names
or not. Linked Participants are also prohibited. If the Promoter, in their sole
estimation, discovers that Entries and Postal Entries (including cases where
individuals are, in effect, referring themselves across different emails and
claiming the benefits) are being made by the same individual from more than
one email or profile, all such entries or claims will be voided, no refund shall

be given, no Prizes won shall be paid out and the Promoter will be entitled to
claim back any Prize claim or, in each case, its equivalent value that has
already been claimed by any of the Participants in question. If the Promoter,
in their sole estimation, believes that one or more Participants are Linked
Participants, then those Linked Participants shall have their entries and
claims voided with no refunds given, no Prizes won shall be paid out to those
Linked Participants, and the Promoter will be entitled to claim back any
Prize, in each case, its equivalent value that has already been claimed by the
Linked Participants.

24.By entering the Competition, Entrants warrant that all information that they
submit is accurate, true, current and complete. The Promoter reserves the
right to disqualify any Entrant (entirely at the Promoter's discretion) if there
are reasonable grounds to believe the Entrant has acted in breach of any of
these Terms.

25.The Promoter reserves the right to suspend a Participant’s profile, and
prevent a Participant from using the Website and participating in any
Competition (and prevent the Participant from participating in any future
competitions under a different email) at any time and for any reason.
Without limiting the preceding sentence, the Promoter shall be entitled to
prevent a Participant from using the Website and participating in any
Competition if:
a. the Participant is writing abusive, misleading, or factually incorrect
statements to the Promoter's staff, on social media, review websites,
and so on;
b. the Participant has become bankrupt;
c. the Promoter considers that the Participant has used the Website in a
fraudulent manner or for illegal and/or unlawful or improper
purposes;
d. the Promoter considers that the Participant has used the Website in an
unfair manner, has deliberately cheated or taken unfair advantage of
the Promoter or any of its other Participants or if the Participant’s
email or profile is being used for the benefit of a third party;
e. the Promoter is requested to do so by the police, any regulatory
authority or court;
f. the Promoter considers that any of the events referred to in ‘a.’ to ‘d.’
may have occurred or are likely to occur; or
g. the Participant’s profile is deemed to be dormant.

26. If the Promoter suspends a Participant’s profile or prevents a Participant
from using the Website or entering a Competition for any of the reasons
referred to in ‘a.’ to ‘f.’ above, the Participant shall be liable for any and all

claims, losses, liabilities, damages, costs and expenses incurred or suffered
by the Promoter arising therefrom and shall indemnify and hold the
Promoter harmless on demand for the same. In the circumstances referred
to in ‘a.’, ‘b.’, ‘f.’ and ‘g’ above, the Promoter may choose to refund any
outstanding entries to the Participant. In the same circumstances in the
preceding sentence, the Promoter reserves the right to disqualify any
Entries that have already been entered into a Competition for which the
Draw has not yet taken place

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Prizes & The Draw​

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27.The Winner and any Runner(s) Up for each Competition will be determined
and awarded the relevant Competition Prize(s) so specified on the Website in
accordance with these Terms.

28.The Draw to determine the Winner and, where applicable, any Runner(s) Up
will be made on the Draw Date.

29.Unless brought about by circumstances outside of the Promoter's control
(e.g. a server crash that lasts for a notable period), the Promoter will never
extend the Closing Date for any Competition.

30.On a Competition's Draw Date:
a. there will be a Draw to determine the Winner, and the Prize shall be
awarded to the Winner subject to KYC checks being completed as
outlined in term 32;
b. where the Competition provides for one or more Runner Up Prize(s),
there will be a Draw or Draws to determine the Runner(s) up, who
shall be awarded the associated Runner Up Prize(s) subject to KYC
checks being completed as outlined in term 32.
c. If any Winner or Runner(s) Up cannot be contacted by the Promoter
within 21 (twenty-one) days of being notified of their status as the
Winner by e-mail and/or telephone provided in the contact details
submitted in their Entry, the Promoter shall be entitled to award their
Prize to the Entrant next Drawn, with the effect that the first Runner
Up (as applicable) would become the Winner, the second Runner Up
(as applicable) would become the first Runner Up, and so on. Any
alternate Winner or Runner Up shall likewise comply with the above
21 (twenty-one) day contact requirement.

31.The Promoter shall use its best efforts to ensure and preserve the random
nature of the Draw. The Draws are currently operated remotely using a True
Random Number Generator. In the event that any mechanical defect occurs
that relates to the draw (such as an incomplete number being drawn), the
draw will be cancelled and re-run once the defect has been remedied, or,
failing this, using an alternative random draw method. The result(s) of the

Draw are final and the Promoter shall not enter into any correspondence in
relation to the same.

32.Upon the request of the Promoter, the Winner, and where applicable, any
Runner(s) Up will be required to forward personal identification, such as a
driver's license or passport, as well as a recent utility bill or other official
document confirming their address, to the Promoter to prove their identity
and age, that their Entry or Postal Entry was made in accordance with these
Terms, and that there is no lawful impediment (pursuant to any applicable
UK or international law) to the Winner or any Runner(s) Up being awarded
any Prize in the relevant Competition. The Promoter may refuse delivery of
the Prize to the Winner and any Runner(s) Up if the requested personal
identification is not received. In the event that the Promoter reasonably
believes that there may be a lawful impediment to awarding a Prize to a
Winner or any Runner(s) Up, the Promoter may suspend making such award
until the legal issue is resolved or if, in the reasonable opinion of the
Promoter such issue cannot be resolved, to award that Prize in a like manner
as set out in term 30.

33.In the event that the Winner or Runner Up wins a vehicle, unless the
Promoter elects at its sole discretion to deliver the vehicle, the Winner or
Runner Up will be required to travel to the Promoter's offices or a mutually
agreed location to collect the Prize.

34.The Promoter is entitled to refuse delivery of a Prize to a P.O. box or any
other location that may be used to conceal the identity of a Winner, in order
to ensure that a Prize is not delivered to a fraudulent Winner.

35.In cases where the Promoter reasonably suspects fraud has occurred, and/or
an individual has taken steps to gain an unfair and unintended advantage
over other Entrants in any Competition, the Promoter is entitled to refuse
delivery of any Prizes that the individual under suspicion may have won. The
Promoter is entitled to use any legitimate Competition wins to set off an
amount owing to it from an individual, howsoever that liability arises.

36.In cases where the Prize is an experience, which should be taken to include,
for example, domestic and international holidays, day-trips and one-off
events or occasions, the Winner of the Prize or any Runner(s) Up will be
contacted by either the Promoter or a RaiseHero Partner to arrange delivery
of the experience. If the Winner or Runner Up fails to confirm necessary
details (e.g. the people who will be attending the experience, the desired
date of the experience, etc.) within 14 days from the point of being
contacted, then it is acknowledged that, on occasion, certain elements of the
Prize may not be available, in which case the Promoter and the
Winner/Runner Up will arrange a mutually agreeable substitute experience
up to the same value as the original Prize. Where booking with a third-party
provider, the Winner or Runner Up must get in contact with the Promoter
before booking to confirm all items of the experience (e.g. flights, travel
dates, number of people) so that the Promoter can ensure full delivery of the
Prize on the desired dates, as often these items are booked with different

providers and require coordination. In instances where the Winner or
Runner up fails to confirm the details with the Promoter before booking the
experience and complications arise, the Promoter will substitute up to the
total value of the original Prize where possible, but will have no further
liability to the Winner or Runner Up.

37.The Promoter does not in any way guarantee or give any warranties as to the
value of the Prize, its condition, history or any other matters associated with
the Prize.

38.In that the event that the Promoter sends the Winner or any Runner(s) Up a
Prize that is greater than the value of the Prize advertised in the
Competition and noted in the description, then the Winner or Runner Up,
upon the request of the Promoter, must return the excess value that was sent
in error. For example, if the Entrant has won a £100 Prize, and the Promoter
sends the Entrant £1000 in error, then the Entrant must return £900 to the
Promoter.

39.The Promoter reserves the right to remove a Competition from the Website
at any time, and in the rare event that this occurs, will refund all Entries and
any Postal Entry (relative to the value of the used stamps) to that
Competition.

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Charity

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40.The Promoter may specify a Charity to which a percentage of the total
RaiseHero ticket sales will be donated or paid. The Promoter will make the
Charitable Donation after the Draw.

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Announcement of Winners and any

 

Runner(s) Up

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41.The Promoter has the right, with the winner's consent, to announce and
publish any of the information outlined in term 8(c) pertaining to any
Competition’s Winner and Runner(s) Up on the Website and via email
marketing campaigns, as well as on the Promoter’s associated social media
pages/sites, such as Facebook, Instagram and Twitter. The Promoter may
also ask the Winner and/or any Runner(s) Up to participate in further
reasonable publicity requests.

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Limitation of Liability

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42.Insofar as is permitted by law, the Promoter, its agents or distributors will
not in any circumstances be responsible or liable to compensate any Entrant
or accept any liability for any loss, damage, personal injury or death
occurring as a result of submitting an Entry or Postal Entry, or in relation to
the use and enjoyment of a Prize by the Winner or Runner(s) Up gained
through any Competition, except where death or personal injury is caused by
the negligence or fraud of the Promoter, or that of their agents, distributors,
or employees. The Winner’s statutory rights are not affected.

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43.The liability of the Promoter to each Entrant is limited to the aggregate
value of the Entry Fees paid by that Entrant.

44.The Promoter accepts no liability for errors or omissions contained within
the description of any Prize awarded as part of any of the Competitions on
the Website or the Prize Value, or any other description or specification or
any other part of the Website. It is the responsibility of each Entrant (and in
particular the Winner and any Runner(s) Up) to satisfy him/herself as to the
accuracy of any such details and/or any content of the Website.

45.The Promoter accepts no liability for errors or omissions caused by human
error or technical faults within the Promoter's technological infrastructure.
This limitation of liability applies in situations such as where errors or faults
lead to the system or the Promoter's staff wrongly paying out or promising to
pay out Prizes or cash alternatives to Participants, Participants winning
prizes in a reasonably unintended manner, such as the system drawing a
Competition twice, and so on. In such situations, no prizes shall be paid out
and, subject to a full refund issued to the Participant, the Promoter shall
have no further liability for any reason. Confirmation emails and other
communications from the Promoter do not constitute acceptance of any
transaction on the Promoter's Website.

46.The Promoter accepts no liability for non-receipt or issues with receipt of a
Prize due to errors in information provided by the Winner or Runner Up,
such as incorrect bank account details or a wrong delivery address.

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General

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47.The Promoter shall not be a trustee of any Entry Fees received, unless it is
subject to a specific contractual agreement with a RaiseHero Partner or
Charity to act as such.

48.The Promoter reserves the right to suspend or cancel any Competition at any
time, either before or after Entries and/or Postal Entries that have been
received. In cases where a human or a technical error has resulted in
participants being awarded one or more Prizes in an unfair manner or
participants being disadvantaged, the Promoter reserves the right to cancel
the Competition, not award any Prizes for that Competition, and refund
Entry Fees paid directly to the Entrant. This applies even if the Prizes have
already been won, as each participant must have the same chance of
winning per ticket in every Competition. Where all the Entry Fees have been
returned, the Promoter shall have no further liability to the Entrant or to any
other person.

49.Without prejudice to the operation of term 48, the Promoter reserves the
right to cancel any Competition in the event that an order is made or a
resolution is passed for the winding up of the Promoter, or an order is made
for the appointment of an administrator to manage the affairs of the
Promoter, or circumstances arise which entitle a court or creditor to appoint
a receiver or manager or which entitle a court to make a winding up order,

or the Promoter takes or suffers any analogous action in consequence of
debt or an application to court for protection from its creditors is made by
the Promoter.

50.The Promoter may occasionally run promotions where customers will receive
benefits, such as but not limited to additional tickets or discounts. Unless
otherwise stated, such benefits are to be availed of no more than once per
Participant, and the Promoter reserves the right not to provide any stated
benefit if the Promoter, at their sole discretion, believes the promotion is
being availed of beyond the intended limit.

51.The Promoter reserves the right to make reasonable amendments to these
Terms at any time, with immediate effect upon publishing such amendments
on the Website. Any such amendments shall not prejudice any Entries or
Postal Entries received prior to the time of such changes.

52.These Terms shall not create or be construed as creating any form of
contract, joint venture or other agreement between any Entrant and the
Promoter.

53.All Competitions that the Promoter promotes, their administration and all
associated activities shall be governed by the laws of England and Wales,
and all parties submit to the exclusive jurisdiction of the courts of England
and Wales.

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Definitions

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Note that throughout the Terms, plural forms of the capitalised terms are used,
and have the same meaning as given below.

Charity/Charities: means the charities or charitable causes that may be
specified by a RaiseHero Partner or the Promoter for a particular Competition.

Charitable Donation: means the percentage of the total RaiseHero Ticket
sales for a Competition that will be paid to a Charity.

Closing Date: means the date on which a Competition closes.

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Competition: means any free draw operated by the Promoter on its Website to
which these Terms apply, wherein the Entrants submit Entries and/or Postal
Entries for a chance to win Prize(s).

Draw: means the random selection of an Entry and/or Postal Entry from the
class of total entries, that occurs on the relevant Competition’s Draw Date to
determine the Winner and, where applicable, any Runner(s) Up.

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Draw Date: means the date at which the Draw takes place, which will be the
earlier of the Closing Date of the relevant Competition, or the point that the
Competition is sold out.
 
Entrant: means any natural person (not including a limited company,
partnership or limited liability partnership) who validly submits an Entry or
Postal Entry to a Competition, in accordance with these Terms.

Entry: means a validly submitted and completed entry by the Entrant through
the Website in order to gain an opportunity to win a Prize.

Entry Fee: means the entry fee payable as a condition of submitting a valid
Entry. The fee will be stated clearly for each Competition, and may vary
between Competitions.

Linked Participants: Any two Participants which are linked by any detail,
whether that be name, bank details, payment details, activity patterns, and so
on.
 
Participant: means any participant eligible to participate in a Competition, as
outlined in term 18.

Postal Entry: means a validly composed and posted postcard or letter, in
accordance with these Terms, that is received by the Promoter.

Prize: refers to the good or service so specified in each Competition that a
Winner or Runner Up of that Competition may receive. The Prize to be awarded
to the Winner and/or Runner(s) Up cannot be substituted for any Prize of
equivalent value, such as a cash prize, solely due to a request of the Winner
and/or Runner(s) Up. The Promoter reserves the right to offer a cash alternative
to the Prize specified in the Competition, and to offer a Prize of equal or greater
value if for some reason the Prize is no longer available due to circumstances
outside the Entrant’s control.
 
Prize Value: means the description of the value of a Prize of a Competition.

Product: means a good or service owned by a RaiseHero Partner.

Promoter: means RaiseHero, which is a trading name of Raffolux Ltd, company
number 10962686, whose registered office address is 4 Ravey Street, London,
EC2A 4QP.

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RaiseHero Partner: refers to a third party organisation or group that enters
into an agreement with the Promoter to provide one or more Products and/or
fundraise.

Runner(s) Up: means the Entrant(s) selected second, third, fourth, and so on
as required by the Draw on the Draw Date.

Runner Up Prize(s): means the Prize that a Runner Up will receive, as may be
specified in a Competition.

Terms: means these terms and conditions.

Tickets: means the virtual tickets that are purchased in order to enter into a
Competition.

True Random Number Generator: means the Random.org software built by
DR Mads Haahr of the School of Computer Science and Statistics at Trinity
College Dublin in Ireland. The particular software utilises atmospheric noise to
ensure the highest level of entropy, and select a truly random Winner of each
Competition.

Website: means https://RaiseHero.com and all sub-domains attached to this
domain. Website can also refer to a domain where the Promoter’s software or
code has been integrated into another website.

Winner: means the Entrant first selected by the Draw on the Draw Date, and in
accordance with these Terms.

Referral: means where a Participant refers another person to sign up to the
Promoter’s Website.